learn more about our
Leak Service
& Warranty Information
If you see water or think your awning is leaking, please let us know. We are happy to come out and take a look.
We stand behind our work. If the leak is caused by something we installed, such as a loose screw, silicone that needs to be resealed, or another installation issue, we will fix it at no charge.
GUTTER & DEBRIS
Most leak calls we receive are caused by leaves, dirt, or debris clogging the gutter or downspout. When the gutter is clogged, water cannot drain correctly and may back up or overflow.
We recommend checking and cleaning your gutters regularly to help prevent this.
WHAT IS COVERED?
Our warranty covers problems caused by our installation, including:
- Loose screws or fasteners
- Silicone or sealant that needs to be resealed
- Other problems caused by our workmanship
If the problem is covered by our warranty, there is no charge for the service visit or repair.
WHAT IS NOT COVERED?
Our warranty does not cover leaks caused by:
- Clogged gutters or downspouts
- Leaves, dirt, or debris
- Roof leaks
- Cracks in stucco
- Changes or damage made after our installation
If we come out and find that the problem is not caused by our workmanship, a $150 service/trip charge will apply.
If the gutter needs to be cleaned or flushed, there is a $100.00 minimum cleaning charge.
BEFORE WE COME OUT
Please send us a few pictures of the leak area. This helps us understand what may be causing the problem before we arrive.